Effemme Exclusive Lab does not accept product return requests but only size exchange requests regarding the purchased item are accepted.
The return request must be made and must contain:
- First name
- Surname
- Email
- Order number
- The product to be returned
If the request is accepted, the customer receives a communication authorizing the exchange with the instructions to follow. If the request is rejected, the customer is not entitled to return the goods. Merchandise returned without authorization will not be considered. All products must be returned in the same condition in which they were originally shipped, including labels, tags, belts, packaging, certificates of authenticity, . We do not accept damaged, stained, washed or altered products, the goods must only be tried on and not used on the outside.
All products must therefore be in perfect condition and meet our quality standards.
We do not accept items with transport damage, personalized items, unsuitable sealed items for hygienic or sanitary reasons opened after delivery, items purchased outside effemmeexclusivelab.com
To remain adequately protected during transport it is mandatory to ship the items in their original packaging, we also recommend using a second box / protective casing outside the original one to ensure greater protection during transport.
Upon arrival at the warehouse, the product will be examined.
If the goods have defects attributable to the customer, the refund is calculated on the basis of the problems caused to the goods. The shipping costs for goods that do not comply with the requests are charged to the customer.
If the product complies with the requests, the customer will be contacted by our customer service in order to proceed with the product size change.
For the size exchange procedure, the cost of shipping is charged to the customer by payment on Paypal or on the Effemme Exclusive Lab company reference IBAN, which will be provided following the procedure for requesting the exchange of goods. The exchange can be made no later than 15 working days.
For any information, our support service is active on WhatsApp.
